Returns & Exchanges
If you are not satisfied with your purchase, you can return it to TROGON BEAUTY for a full refund within 30 days of the purchase date.
Please note that single-use products are only eligible for return if they are new and unused; that means sheet masks are not eligible for return once opened.
No refunds or returns on individual items comprising any Special Deal Kits.
For a free return shipping label, e-mail email@example.com with your order number and "RETURN" in the subject line and the product(s) you would like to return as well as the reason for your return in the body.
Only the items specified in the original return request and confirmed by TROGON BEAUTY will be refunded. Extra products included in the return package unconfirmed in the return request, especially if from an order outside the return window, will not be refunded.
Only the retail value plus tax paid by the customer will be refunded at the time of return. Any discounts applied to the order will be automatically factored into the amount refunded.*
Shipping fees are not eligible for refund.
After your return is received and inspected, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 3-7 business days for the credit to post back to your account.
*Dollar value discounts will be automatically converted into a percentage discount so that each item returned in the discounted order will receive a discounted refund. Dollar value codes can not be refunded and are single-use only.
TROGON BEAUTY can not accept returns for purchases made in any physical stores. Consult with the sales agent of the store for return of the purchases.
Products on sale during promotions and certain promotional items are often not eligible for return. Site-wide promotional sales (Black Friday and Cyber Monday) are not eligible for return/refund. Please check the parameters of the promotion before purchasing.
Unfortunately, we do not accept returns on international orders and shipments.